These terms and conditions apply to every order placed via cutepinups.com. Please read them before you order — they explain your rights, including your 14-day right of withdrawal, and how to reach us if something isn’t right.

1. Who we are

Kalpa VOF  trading as Cute Pinups  (“we”, “us”)

Frederik van Eedenhove 4, 3438 PW Nieuwegein, The Netherlands

Phone: +31 6 28401925

Email: agendakalpa@gmail.com

Chamber of Commerce (KVK) number: 30115387

VAT number: NL803285516B01

2. Scope

These terms and conditions apply to every offer we make and every order you place with Kalpa through cutepinups.com, for the calendars and other products offered on cutepinups.com. By placing an order, you accept these terms.

We’ll make sure you can access this document before you order, and you can always save or print a copy for your own records.

3. Our offers and prices

• If an offer is only valid for a limited time or under certain conditions, we’ll say so clearly in the offer.
• We describe our products accurately and in enough detail for you to make an informed decision. Product photos are a true representation of the item — obvious mistakes or typos in an offer don’t bind us.
• Prices include Dutch VAT. If you’re ordering from outside the EU, your own country may add import duties, local sales tax and a customs handling fee on top. These are set by your government, collected by the courier on the doorstep, and entirely outside our control — we can’t calculate them in advance, and we don’t see a cent of them.
• If a parcel is returned to us because those charges weren’t paid, we’ll refund the goods minus the shipping costs both ways. Customs officers are many things, but flexible is not one of them.
• Prices during an offer’s validity period won’t be increased, except where required by a change in VAT rates.
• If we increase a price within 3 months of your order, this can only be because of a legal or regulatory change.

4. Placing an order

Your order becomes a binding agreement once you accept our offer and meet any conditions we’ve set (for example, payment). If you order electronically, we’ll confirm receipt of your order by email without delay; until we do, you’re free to cancel.

We may check, within legal limits, whether you’re able to meet your payment obligations before confirming an order. If we have good reason not to proceed, we may decline the order or attach conditions to it.

Before or at the time of delivery, we’ll make sure you have (or can easily find) the following in writing or by email: our contact details for complaints, how your right of withdrawal works (or a clear notice if it doesn’t apply), warranty information, the full price including tax, delivery costs, and — where relevant — the model withdrawal form.

5. Delivery

• We take great care in processing and fulfilling your order.
• We deliver to the address you provide when ordering.
• We aim to deliver within 30 days, unless we’ve agreed on a different timeframe. If delivery is delayed, or your order can’t be fulfilled, we’ll let you know as soon as possible and no later than 30 days after you ordered — and you’re entitled to cancel free of charge.
• If we cancel your order for this reason, we’ll refund you without delay.
• Risk of damage or loss of the products stays with us until they’re delivered to you (or to someone you’ve named to receive them).

6. Your right of withdrawal (14 days)

If you’re a consumer buying for personal use, you have the right to cancel your order within 14 days, without giving any reason.

The 14-day period starts the day after you (or someone you’ve named) receives the product. If your order is delivered in several shipments, the period starts on the day you receive the last shipment.

You can exercise this right in whichever way is easiest for you:

• using the withdrawal button available on our website;
• by emailing us at agendakalpa@gmail.com with a clear statement that you wish to withdraw; or
• by filling in and sending us the model withdrawal form at the end of this document.

We’ll confirm receipt of your cancellation without delay. You then have another 14 days to send the product back to us.

While you have the product, please treat it with the same care you would in a shop — you may unpack and inspect it, but not use it beyond what’s needed to check it’s what you ordered. If it comes back showing more wear than that, we may charge you for the resulting loss in value; this doesn’t apply if we failed to give you the withdrawal information you were legally entitled to.

Returning your order

• You cover the direct cost of returning the product to us.
• Please return the product complete with any accessories and, where reasonably possible, in its original condition and packaging.
• It’s on you to show that you cancelled and returned the product on time, so we’d recommend keeping proof of postage.

Your refund

Once you’ve told us you’re withdrawing, we’ll refund everything you paid — including standard delivery costs — within 14 days, using the same payment method you used to pay (unless you agree to something else, and never at any extra cost to you). We may wait to refund you until we’ve received the product back, or you’ve shown us proof that you’ve sent it, whichever comes first. If you chose a more expensive delivery option than our standard option, we’ll only refund the cost of standard delivery.

When the right of withdrawal doesn’t apply

As with any webshop, the right of withdrawal doesn’t apply to certain products, where we’ve made this clear before you ordered — for example:

• products made to your specifications or clearly personalised for you;
• sealed products that can’t be returned for health or hygiene reasons, once you’ve broken the seal;
• sealed audio, video or software products, once you’ve broken the seal;
• products that have become mixed with other items after delivery, by their nature.

7. Warranty

Kalpa gives a 2-year warranty on all products against manufacturing defects. If a product turns out to be faulty, we’ll replace it with the same or a similar product. This warranty doesn’t cover damage caused by normal wear or misuse. To make a warranty claim, please contact us at agendakalpa@gmail.com or +31 6 28401925.

This warranty is on top of — and never limits — your statutory rights as a consumer under Dutch law.

8. Payment

Unless we’ve agreed otherwise, please pay within 14 days of ordering. We’ll never ask you to pay more than 50% up front. If you spot a mistake in your payment details, please let us know right away so we can fix it.

If a payment is late, we’ll give you 14 days’ notice to pay before any statutory interest or (limited, legally-capped) collection costs apply.

9. Complaints and disputes

We hope you’ll never need this section — but if something’s wrong with your order or with us, we want to make it right.

How to reach us

Please send us a clear and detailed description of your complaint at agendakalpa@gmail.com, as soon as reasonably possible after you notice the issue. We’ll acknowledge your complaint within 14 days, and if it needs more time to resolve, we’ll let you know when to expect a full answer.

If we can’t resolve it together

Dutch law applies to all agreements between Kalpa and its customers.

10. Other provisions

Any additional or different terms may never work to your disadvantage as a consumer, and will only be valid if agreed in writing (including by email).

Appendix — Model withdrawal form

(Only complete and return this form if you wish to withdraw from your order)

To: Kalpa VOF, Frederik van Eedenhove 4, 3438 PW Nieuwegein, The Netherlands — agendakalpa@gmail.com / +31 6 28401925

I/We (*) hereby give notice that I/we (*) withdraw from our agreement relating to the sale of the following goods (*) / the supply of the following service (*):

• Ordered on (DD-MM-YYYY):
• Order number:
• Received on (DD-MM-YYYY):
• Name of consumer(s):
• Address of consumer(s):
• IBAN account number (for your refund):
• Signature (only if this form is submitted on paper):
• Date (DD-MM-YYYY):

(*) Delete as applicable.